+1 (248) 723-7903
+1 (248) 723-7903
Choosing the right IT support company is an important decision for your business. Many of our clients have the same complaints about their old providers: slow response times, crazy expensive pricing, and inexperienced techs that take forever to fix an issue. We’ve used this feedback to craft a new support model that puts our clients first.
Here’s why you should choose us:
When you have an IT emergency and need someone at your office ASAP, you don’t want to wait around for a tech to become available and drive across town. That’s why we divide our teams into territories based on where our techs live and where our clients are located. This means you’ll get your own primary techYour primary technician is your main point of contact at our... at our company that is nearby and can get to you FAST.
Your dedicated tech isn’t just local, they’ll become experts in your business and technology. We pair you with someone that has industry specific knowledge (e.g., legal, medical, and finance, etc.). They go through a thorough onboardingWhen you join us as a new client, we take all the necessary ... process on day 1 to document every detail about your business, so when issues arise, they have firm understanding of your technology and how you operate. You’re given their direct dial and email address, so you can talk to your personal IT expert quickly instead of a stranger.
We hear the horror stories of clients emailing support requests and leaving voicemail messages, only to wait hours or days to get help. We don’t believe in doing business like that. When you call us, you talk to real person every time. We have a 24/7/365 live answer helpdesk, so when technology challenges arise, you have an ally to knock it out. Additionally, issues are reviewed by our analyst team to make sure problems are actually resolved and you’re getting the attention you deserve.
There are no surprise charges or overpriced services with us. We’re one of the few IT companies that isn’t scared to put pricing right on our website for the whole world to see. We offer both hourly pricing and flat fee agreements, so you can trust your IT spend won’t break the bank. Additionally, we’re not a hardware reseller, meaning we don’t take a $800 computer and sell it to you for $1,600. We’ll find you reliable equipment at the best possible price to purchase directly from the seller. And finally, we look at at any products and services you’re paying for and find ways to reduce your bills. We’re typically able to save our clients 5% on their Microsoft licensing and we audit internet and phone bills to make sure you’re getting the best deal.
Unlike traditional Managed Service Providers (MSPs) that hold you hostage under multi-year agreements, we’re month-to-month. This means we know our future isn’t guaranteed because you signed a contract. We’ll do everything we can to earn and retain your business with the service and value that we provide. If you ever decide we’re not the right fit, we’ll help you transition to a new provider with no hassle within 30-days.
IT issues are frustrating enough. The last thing you need is a condescending tech that speaks in jargon. That’s why we select only the best caliber techs who are also good people. “No jerks” is one of our core values. We take pride in being respectful, patient, and professional with our clients.
If you’re tired of unresponsive, inexperienced, and overpriced IT support, let’s talk. We’re happy to review your current provider’s bill and give you with an apples-to-apples quote so you can see exactly what you’d pay. And we’ll actually listen to your pain points and create a custom plan to fix those pesky problems once and for all.
