Client: home improvement company Year: 2023
Our client was unhappy with the service and cost of IT support being provided by a single employee. They wanted to outsource their IT support to a company with more resources and expertise, but wanted to make sure the transition caused no disruptions to their business.
Exorbitant software licensing fees
A single IT tech that didn’t have enough capacity to support the organization
Outdated hardware that needed to be replaced
Website that was not backed up
We worked with our client to create a swift and seamless transition with minimal downtime. We went through their IT environment and thoroughly documented every detail before the in-house IT tech separated from the organization. We then worked with the client to review bills for software subscriptions, internet, and phone service. We worked with a telecom broker to improve quality and speed of internet and phone services, while also lowering costs. Additionally, we worked with software vendors to review subscriptions and find more cost-effective plans. Finally, we backed up their website and refreshed end-of-life hardware.
Lowered IT labor costs
Lowered internet and phone bills
Improved call quality and phone system stability
Lowered software licensing costs
Backed up website
Replaced outdated workstations
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