Terms

Labor is our estimate on our support service labor cost. We charge for time and materials and the rate varies by the amount of hardware we need to support, as well as the frequency and urgency level of service required.

Network Firewalls are security appliances in between your internet provider and your network. They protect inbound attacks, monitor for outbound bots, and can control access to web sites.  We monitor and manage the firewall centrally. When abnormal traffic pops up, we alert your support team and they investigate if there is an infected machine or hacker in action.

Server protection is the combination of server health monitoring, patching, and anti-virus.

• Patching means we make sure your server is up to date and less vulnerable to viruses.
• Our anti-virus is cloud-based and always up to date – we are alerted if there are any issues and we have eyes on the dashboard all day.
• Health monitoring is looking for issues before they become crises, such as bad hard drives, crashed services, or low disk space.

Workstation protection is the combination of computer health monitoring, patching, and anti-virus.

• Patching means we make sure your computer is up to date and less vulnerable to viruses.
• Our anti-virus is cloud-based and always up to date – we are alerted if there are any issues and we have eyes on the dashboard all day.
• Health monitoring is looking for issues before they become crises, such as bad hard drives, crashed services, or low disk space.