IT Support Services | Proactive | Metro Detroit, Michigan

How we do what we do

We do 3 things: Assess your I.T. situation, solve your I.T. headaches, and make sure your systems stay up and running.

We provide straight-forward I.T. services, products and custom solutions. No contracts. No extras. Just the help you need, when you need it.

We’ll come in, assess your network, look at the configuration of your equipment and software, give you a set of recommendations and then provide you with a project plan to get you to a good place at a price you can afford.

Dig In

Have an IT issue? Let us dig in and see what we find.

DIG

Find Solutions

Where there is an IT problem, we have a custom IT solution.

SOLVE

Keep it all Running

Want your system to work? We do too. Let us help you manage it.

RUN

Work with us.

We know how hard it is to find decent IT Even harder to find folks you can trust to show and actually fix what’s broken. This is your lucky day.

I need help

Labor

Labor is our estimate on our support service labor cost. We charge for time and materials and the rate varies by the amount of hardware we need to support, as well as the frequency and urgency level of service required.

Network Firewall

Network Firewalls are security appliances in between your internet provider and your network. They protect inbound attacks, monitor for outbound bots, and can control access to web sites. We monitor and manage the firewall centrally. When abnormal traffic pops up, we alert your support team and they investigate if there is an infected machine or hacker in action.

Server Protection

Server protection is the combination of server health monitoring, patching, and anti-virus.

Patching means we make sure your server is up to date and less vulnerable to viruses.
Our anti-virus is cloud-based and always up to date – we are alerted if there are any issues and we have eyes on the dashboard all day.
Health monitoring is looking for issues before they become crises, such as bad hard drives, crashed services, or low disk space.

Workstation Protection

Workstation protection is the combination of computer health monitoring, patching, and anti-virus.

Patching means we make sure your computer is up to date and less vulnerable to viruses.
Our anti-virus is cloud-based and always up to date – we are alerted if there are any issues and we have eyes on the dashboard all day.
Health monitoring is looking for issues before they become crises, such as bad hard drives, crashed services, or low disk space.

How we do it