Multi-tenant Google Workspace to Microsoft 365 migration

Client: Medical Corporation Year: 2023

Challenge

Our client needed a solution to combine their collaboration suites and e-mail into a single tenant and maintain a corporate IT identity for all users, while still having the ability to send e-mail from local practice e-mail domains.

Client

A private equity funded medical corporation in Michigan that partners with practices across the US. The partnership includes ancillary service offerings such as HR, IT, finance, payroll and strategic planning.

Pre-Migration Pain Points:

Managing two separate email accounts (corporate and practice level)

Unable to access resources via a single identity

No centralized communication platform between the corporation and practices

Our Solution

We worked with local practice managers to identify their current collaboration suite. From there, we identified licensing and/or contracts. Our team then combined licensing and executed e-mail migration projects.

The migration consisted of moving their current collaboration suite into a Microsoft 365 environment. We moved each user’s emails, calendars, contracts, to-do lists, folders, and drafts. We identified usage of SharePoint, OneDrive, and Teams and then planned and executed the migration.

We also supported the client post-migration with support both on-site and remotely. Expected migration issues included password resets, calendar sharing, Office 365 suite and Outlook activation issues. Most issues were resolved within 15 minutes.

Post Migration Results:

Collaboration suite combined and managed via Microsoft 365

Ability to manage automatic provisioning/deprovision of users with an application program interface (API) connection to client’s payroll software

Reduced licensing cost/expense

A centralized communication platform for the corporation and practices

Put them in place to start using SharePoint as a company Intranet

Utilize Microsoft Teams as a unified video and collaboration suite

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Labor

Labor is our estimate on our support service labor cost. We charge for time and materials and the rate varies by the amount of hardware we need to support, as well as the frequency and urgency level of service required.

Network Firewall

Network Firewalls are security appliances in between your internet provider and your network. They protect inbound attacks, monitor for outbound bots, and can control access to web sites. We monitor and manage the firewall centrally. When abnormal traffic pops up, we alert your support team and they investigate if there is an infected machine or hacker in action.

Server Protection

Server protection is the combination of server health monitoring, patching, and anti-virus.

Patching means we make sure your server is up to date and less vulnerable to viruses.
Our anti-virus is cloud-based and always up to date – we are alerted if there are any issues and we have eyes on the dashboard all day.
Health monitoring is looking for issues before they become crises, such as bad hard drives, crashed services, or low disk space.

Workstation Protection

Workstation protection is the combination of computer health monitoring, patching, and anti-virus.

Patching means we make sure your computer is up to date and less vulnerable to viruses.
Our anti-virus is cloud-based and always up to date – we are alerted if there are any issues and we have eyes on the dashboard all day.
Health monitoring is looking for issues before they become crises, such as bad hard drives, crashed services, or low disk space.