Proactive Technology Management uses Avanan for email securityWe recommend Avanan. It is a cloud-based solution designed t..., also known as Harmony Email and Collaboration. This tool provides powerful anti-phishing and anti-malware technology to protect your business. The following quick start will help you understand how to use it.
How It Works:
Avanan uses advanced artificial intelligence and a unique machine learning algorithm to determine emails that are potentially phishing, spam, or graymail. You can access emails that are quarantined via the email digest or web portal.
Daily Quarantine Report (Digest):
You will receive a digest three times a day at 7 AM, 12 PM and 5 PM showing the emails that have been caught by this filter, and you can release messages via links in the email. Releasing emails trains the tool over time to understand senders that are safe. Additional information can be found here: End-User Daily Quarantine Report (Digest)
E-Security Portal:
If you need to access messages immediately and don’t want to wait for the digest, you can access the quarantine portal at any time to release these emails at https://email-security-portal.avanan.net. Additional information on the portal can be found here: End-User Quarantine Portal (E-Security Portal)
Banners and Attachments:
You may see a banner at the top of email messages asking if you trust the sender. Take a moment to confirm the source and select “Yes” or “No” as appropriate.
Additionally, the content of the email may be flagged as suspicious. Treat these messages carefully and indicate if the sender can be trusted.
If you receive an email with a suspicious attachment, it may be quarantined. In some cases, you will have an option to retrieve the document. If so, proceed with caution.
If you receive a password-protected email attachment, you will be presented with the option to provide the password for the attachment before the email is released to your inbox to verify the email is safe.
If you need help understanding how to use Avanan or are having trouble tracking down an email, please contact us and we’ll be happy to help.
Email: support@proactivemgmt.com or call (248) 723-7903 for immediate assistance.